Desktop Support Lead

Enfatico is an idea that has been a long time in coming.  A new breed of company designed from the ground-up for the new world of marketing communications.  Enfatico is, in fact, an opportunity that has never existed before.  With Dell Inc. as its founding client spending over $4.5 billion over three years, Enfatico will start life as one of the top 30 agencies in the world.  More importantly, this instantly large company will begin with no barriers whatsoever.  No existing thinking.  No current processes. No silos. No lines...above or below.  No profit centers.  No old wood. No pre-conceived attitudes.  No “ways we’ve always done it.â€�  No memory. No history.  Enfatico won’t be a conglomerate or a federation.  Enfatico will be a group of highly informed experts working together.  Enfatico will be populated with the brightest minds available; people from all industries, backgrounds and geographies.  Traditionalists need not apply.  Our people will consider themselves artists and scientists of marketing.  The world will be their studio and their lab.

 

We are currently seeking a Desktop Support Lead who will report to the IT Manager in our New York office.  The Desktop Support Lead will be primarily responsible for the quick resolution of tickets escalated from the outsourced Level 1 Help Desk.  This role requires hands-on technical experience as well as creativity in supporting our client base.  This position is part of a larger IT team that sits in both New York and Austin, TX with responsibility for a new and to-be-implemented worldwide infrastructure. 

 

 

KEY RESPONSIBILITIES:

 

· Provide 2nd level technical desktop support of NY support tickets from outsourced Level 1 Help DeskCoordination with desktop support staff in other offices globally, ensuring proper coverage and quick resolutionPrioritizing issues and services requests to ensure adequate staffing and appropriate coverageRelationship management that spans across the team, clients, peers and management. Efficiently monitor ticket queue for requests, and action/resolve in a timely manner within SLA guidelines Escalate problems or issues when requiredHandle installs/moves/adds/changes of PC’s (Windows AND Mac) as well as Cisco VoIP phonesAble to multi-task in a fast paced services environment Maintain NY inventory of all IT hardware and licensed softwareAssist with special projects and other duties, as required

 

 

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

 Bachelor’s degree or equivalent relevant professional experience2-4 years experience in a corporate environment Highly efficient time management skills with the ability to handle multiple priorities concurrently

· Broad knowledge of PC and Mac hardware, printer and copier hardware, Windows Operating Systems (XP and Vista), Active Directory as it relates to desktop support, Mac OS X,  Microsoft Office 2003/2007 suite of applications, Symantec Ghost Solution Suite

· Experience with desktop engineering is a definite plus, including creating and deploying Ghost images and application packagesSkilled in client management with demonstrated ability to establish credibility and trust among diverse client audiencesAbility to communicate effectively with all levels of an organization, as well as across culturesSound judgment and excellent problem-solving skills Ability to work flexible hours as needed, based on the needs of a global organization and client base

 

 

 

To apply, please submit your cover letter, resume, and salary requirements to careers@davincistart.com .  Please reference job code NY-DSL in the subject line EOE.