Customer Service Representative

Welcome to DMX!  We are recognized as an international design think-tank that creates brand experiences for commercial environments using sight, sound, scent, and science as building blocks. Our company's services include full motion video, music, messages, and environmental scents that provide brand texture for customers and create integrated, multi-sensory environments that drive repeat business.

 

Our Customer Service Representatives will consistently provide superior customer service for our customers regarding products, services, processes and procedures.  Our call center is located in our downtown Austin corporate headquarters. 

 

Responsibilities include:

 Respond in a timely and courteous manner to inbound and outbound phone calls and to customer inquiries via emails, letter and/or fax.Support the company in a complete understanding of our client issues regarding billing and technical services; command thorough knowledge of all company products and services and departmental procedures; understand all procedures within all related areas of the department and company.Support customers with the information and materials requested in a timely and professional manner; Enter data and give information with high degree of integrity; Resolve customer incidents and account reconciliation issues; When appropriate, transfer customer to other departments/specialists using established guidelines.Generate prospecting opportunities during inbound and outbound calls for Sales Department.

 

Qualified candidates will have 1+ years experience in a customer service environment and experience in a high call volume environment. Must have excellent verbal communication skills, customer service skills, and positive phone manner. Must be detail-oriented and have excellent follow-up skills.  Must be proficient in Word and Excel. Bilingual strongly preferred.

 

 

To apply, please copy and paste the following link into your browser:

 

https://home.eease.com/recruit/?id=51953

 

 

Resumes without salary requirements will not be considered. 

No phone calls please. 

 

We offer a competitive salary and benefits package including available medical, dental, and vision insurance, and 401(k) with company match. 

 

We are an equal opportunity employer and a drug-free workplace. Visit us online at www.dmx.com.