Bilingual Dutch / English Community Consultant: manage an online community of Dutch shoppers

 Bilingual Dutch/English Community Consultant: Part-time consulting opportunity.

 

Assist in managing an online community of Dutch shoppers of a market leader for food retailing in The Netherlands. 

 Who You Are

Je bent Nederlandstalig en je woont in Boston of omgeving. Je leest en schrijft vloeiend Nederlands en Engels (Nederlands is je moedertaal) en je hebt ervaring in marktonderzoek, of dit nu focusgroepen zijn, online onderzoek is, of kennis hebt van etnografie. Je begrijpt de bedrijfsuitdagingen van je klanten en je hebt geen probleem met het verstrekken van strategisch inzicht. Je hebt aandacht voor details, je bent proces georiënteerd en je kan naadloos ingewikkelde projecten tot een succesvol resultaat brengen. Je hebt ook zakelijk inzicht, zowel mondeling als schriftelijk voortreffelijke communicatie vaardigheden en kan je zonder moeite de klant en je interne team sturen. Daarnaast werk je uiterst goed onafhankelijk, je hebt de capaciteit tot zelfmotivatie en je wilt graag bijdragen aan Communispace’s uitbreiding naar de Europese markt.

 What You’ll Do

In this Watertown-based position, you will assist in the daily management of an online community of Dutch shoppers of a market leader for food retailing in The Netherlands.  This is a part-time contract position.

 

You will:

· Develop and maintain an excellent relationship with our premier Dutch client, with the potential to expand your role into other European clients as the business grows.

· Provide online facilitation of a private, online client community (utilizing your ability to read and write fluently in Dutch for an online community of native Dutch speaking members), designing and monitoring activities that meet the client’s market research objectives (in Dutch), and ensuring overall community vibrancy and consistent member participation.

· Analyze content in client community, extract consumer insights, and produce content analysis and themes reports in Dutch for client.

· Work with UK-based Senior Consultant and other cross functional team members on daily community management activities and strategic oversight.

· Consult on the recruitment of Dutch community members.

· Along with Community Associate, develop and manage member appreciation programs that motivate members and reward their participation.

· Find ways to continuously improve the Dutch client experience and the quality of services.

· As Communispace grows its European presence, play an integral role in establishing and codifying Dutch best practices and process / service innovations.

 Skills Required Fully bilingual in Dutch / English (reading, writing, speaking)7+ years of experience in a combination of client relationship management, consulting, project management, marketing, qualitative and quantitative market research, and/or consumer insight generationExperience in food retailing industry preferredExcellent and proven project management skillsStrong client relationship management and consulting skillsStrong business writing, verbal communication and presentation skills in both Dutch and EnglishSolid analytical skillsWorks well independently and with remote teamsExperience manipulating data in ExcelTakes initiative, is self motivatedBachelor’s degree in business, marketing or related discipline

 

Why Us?

Communispace Corporation (www.communispace.com), headquartered in Watertown, Massachusetts, is "one of the fastest growing marketing and technology companies in the country, with a Blue Chip client list that would make a Madison Avenue giant jealous," according to Advertising Age. Communispace builds, manages and facilitates private, branded online communities used by major corporations to hardwire the voice of their customers into business—helping them to generate continuous insights, develop new product ideas, and increase loyalty. Founded in 1999, Communispace has created more than 300 online customer communities for global corporations including: Kraft, Hewlett-Packard, Charles Schwab, Hallmark, Unilever, GlaxoSmithKline, Avon, Hilton Hotels, General Mills, the Chicago Tribune, PepsiCo, and many more.