Account Service Representative--Louisville

 



Do you have a strong service-industry background?

Do you thrive in a fast-paced environment?

Do you have experience meeting deadlines by working both independently and as part of a team?

Do you have strong analytical and reasoning skills and have the ability to analyze data and incorporate large volumes of data to draw logical conclusions

 

If these questions describe your background and experience, come be a part of our expanding team!


 

Join our team NOW!  We are seeking an Account Service Professional in our Louisville office.

 

Job Description


Coordinates and implements advertising programs for clients. Provides customer service to assigned accounts to achieve client satisfaction and ensure program efficiency and accuracy.

 

The Primary responsibilities are listed below this paragraph.







Coordinates program administration (client solicitations, artwork, publisher contact, etc) & maintains closing schedules Accurately places clients' advertising & applies publishing company requirements, offers and products Handles incoming client calls (requests for program information, quote rates, program benefits, etc) Investigates & responds to publishing company inquiries Maintains current & accurate records of clients' advertising programs Assists in client reporting Processes client billing & resolves billing discrepancies Supports account team to ensure all client needs are met (budgets, media plans, presentations, etc) Attend/participate in client meetings, as needed

 

Job Qualifications Excellent written and verbal communication and interpersonal skills Excellent organizational skills Strong attention to detail and ability to meet deadlines Strong follow-up and follow-through skills Great customer service skills Computer skills a must (Microsoft Office and the Internet) Access database experience a plus!  Training available Bachelor's degree or equivalent from two year college; or 1-2 years related experience and/or training; or equivalent combination of education and experience

 







Additional Comments

 

Send cover letter, resume and salary requirements to mail to: nicholas.williams@kda.com



Ketchum is an Equal Opportunity Employer 

 

Company Overview

 

Ketchum Directory Advertising is a leading advertising agency specializing in directive media.... media used by consumers who are in an active purchase mode, including print and online yellow pages and search marketing. We work with a select roster of blue chip clients to leverage the power of their brands at the moment consumer purchasing decisions are made. Ketchum is an Omnicom agency (NYSE: OMC), a strategic business unit of the Omnicom Media Group.  We are headquartered in Kansas City, Los Angeles, Louisville and Pittsburgh.

 

Ketchum Directory Advertising employees experience a unique working environment the stability of an established advertising agency combined with interesting opportunities to learn, grow, and make a difference for our clients. Through teamwork and dedication, it is the people here who have helped Ketchum grow to become the top leader in the industry.  Therefore, we recruit, develop and retain high caliber performers at every level. 

At Ketchum, we take pride in our benefits package.  Just as our business strives to meet the changing needs of our clients, our benefits are designed to meet the diverse needs of our employees and provide a solid work/life balance. Here's a look at some of the benefits currently offered by Ketchum:

 Health & Well-Being Benefits Ketchum offers a competitive health, dental, vision, mental health, and prescription drug benefits that are designed to provide you with access to quality care at an affordable cost. Financial Security Benefits Our financial security benefits include a strong 401K plan that we match as well as discounted employee stock purchase plan, life, whole life, and critical illness insurance and disability benefits. Work/Life Benefits To help balance work and life outside of work, Ketchum provides employees with a variety of benefits in addition to our generous Personal Time Off (PTO) plan, holidays, and additional paid time off including volunteer time off, school visits, and our Summer program.  These benefits include an employee assistance program, tuition reimbursement, and access to the Omnicom Group Discount Program. Culture Our culture fosters a relaxed, flexible workplace where our core values are not only words but reflect the way we work:  People First, Client Centered, Driven to Innovation, and Committed to Performance.