Senior Technical Support Associate

KPMG LLP, the audit, tax and advisory firm (www.us.kpmg.com), is the U.S. member firm of KPMG International. KPMG International's member firms have 123,000 professionals, including more than 7,100 partners, in 145 countries. We offer our clients industry insights and a multidisciplinary range of services. We are currently seeking a Senior Technical Support Associate to join us in our Montvale office. Responsibilities: - Provide technical support for Learning Management Systems (LMS) applications used by the Center for Learning and Development (CLD) - Oversee content migration including vendor test development, coordinating with developers and develop Question Mark (QM) tests - Monitor quality assurance such as monitoring LMS to confirm system integrity and adherence to standard operating procedures, participate in user-acceptance testing of application enhancements and content integration, test QM assessments and e-learning courses prior to release - Contribute to the design of new business processes to reflect new releases and changing system functionality by developing requirements and defining end-learner usability solutions - Act as a liaison to KPMG's technology support center to troubleshoot technical issues Qualifications: - Four years of progressive work experience supporting Web applications within a large corporate environment or professional services firm - Bachelor's degree from an accredited college/university and/or equivalent work experience - Previous experience with enterprise-wide rollout, content management and quality assurance methodology - Experience with the following technologies: Javascript, SAP, Visio, HTML, graphics, ftp and Microsoft Office Suite - Project management experience with strong interpersonal and communication skills - Able to analyze and solve problems while maintaining a client service mindset KPMG offers and supports flexible work arrangements as well as part-time schedules. We also offer a comprehensive compensation and benefits package. Interested? We strongly encourage you to apply online at www.kpmgcareers.com and search for requisition 19242 or click the job link below. If you are interested in this, and other opportunities within KPMG, please attend The KPMG World Jobs Fair at http://events.unisfair.com/index.jsp?eid=298&seid=29&code=kpmgjobl . It starts at 9am GMT on Wednesday, September 24and closes at 9am GMT on Friday, September 26. Find out what time this is in your part of the world by clicking going to http://www.timeanddate.com/ KPMG. A great place to build your career. No phone calls or agencies please. KPMG Affirmative Action, Equal Opportunity Employer, M/F/D/V. KPMG maintains a drug-free workplace. © 2008 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. © 2005 KPMG LLP, the U.S. member firm of KPMG International, a Swiss cooperative. All rights reserved. JOB INFORMATION Job Title: Senior Technical Support Associate Company: KPMG Location: Montvale Status: Full Time, Employee Job Category: IT/Software Development Reference Code: 19242