PRAN MID

Staffing Now's expertise is connecting the right people with the right positions - whether for a full-time career opportunity or a temporary assignment. We place talented professionals in office and administrative positions, as well as financial, accounting, banking and legal. Our long-term relationships with employees and clients have been built in an environment of integrity and commitment, with a shared goal of mutual success. Our job seekers and clients are the cornerstones of our business; we make it a top priority to ensure both parties are satisfied. Our objective is to get to know each professional individually and understand your unique talents and career goals. We also take the time to understand the distinct culture and skill requirements of each client company. It's because of this personalized approach and our professional recruiting staff that we help employees and employers find the perfect match time and time again. PRAN MID The Administrative Direct Hire Division of Staffing Now,Inc. is currently reviewing applications for a ITSupport Specialist . This position will be with anestablished Technology in South Broward, Florida. The ITSupport Specialist will report to the DRS InformationTechnology Manager.Responsibilities:-Technical troubleshooting of hardware and softwareissues courteously and expeditiously-Answer and appropriately handle incoming customersupport requests via phone, e-mail, voice mail, IM, andin-person requests. Escalate or transfer problems whenappropriate.-Document, track and monitor all problem/resolutionactivity in the tracking system to ensure a timelyresolution-Stage, configure and deploy new and existingdesktops/laptops/peripherals-Install basic PC software applications (MS OfficeSuite, Project, Visio, Acrobat, etc.)-First and second level support for personal computerupgrades and installations-Assist in hardware and software asset management-Assist in the hardware warranty repair process-Rotate after-hours support coverage with otherteammates-Continuous development of problem solving techniques,and the creation of more efficient support methods-Participate in team projects that enhance the qualityof the support service level, and promote technical andcareer growth-Assist in IT-related purchasing activities, such asshipping & receiving-Other IT-related operations, administration andmaintenance functions as requestedJob Requirements:-Technical Skills-Thorough understanding of PCs, peripherals andnetworking-Excellent understanding of help desk operations Workstyle-Excellent verbal and written communication skills withtechnical and non-technical staff and end-users-Excellent customer service skills, including empathiclistening skills-Strong teamwork skills to maintain strong workingrelationships within and outside IT, to develop aresults-oriented work environment.-Excellent follow-up skills to see tasks through toresolution, and communicate problem status to end userssuch as notification of completion, notification ofdelay, and explaining rationale.-Excellent analytical, problem solving, projectmanagement skills-Excellent organizational skills, prioritizing andmanaging multiple tasks-Offer and accept feedback and constructive suggestions-Ability to share knowledge, share work plans, teach,learn, and manage conflict-Ability to work independentlyProfessional experience:-One to three years experience in an IT supportenvironment.-Extensive knowledge in the following technologies:Microsoft Windows XP Professional, -Office Professional(Outlook, Word, Excel, Access, PowerPoint), VPN andremote access clientsAdditional / Desired-Experience using and configuring:-RIM Blackberrys-Microsoft Internet Explorer-Adobe Acrobat Reader-Trend AntiVirus-3rd Party hosted E-Discovery review platforms (Zantaz,Ringtail, IConect, etc)Education and Certifications:-Bachelors degree-MCSE desirable-A+ desirable