Housing Assignment / Billing Coordinator

Housing Assignment / Billing Coordinator is responsible for the planning, coordination, promotion and administration of all aspects of the housing assignment process; including the billing adjustment process, room changes and the Fall Semester housing wait list.

The Coordinator (along with the Sr. Assignment Coordinator) will be responsible for the different student population housing assignments process (Freshmen, Transfer, Upperclass, Grad and Law) by generating all assignment correspondence. The Coordinators will be the front line for initial issues and will focus on troubleshooting and resolving issues.

In order to meet Student Affairs initiative of having Residential Life and Housing Services open for business until 7:00PM Monday through Thursdays during the academic year: during the fall and spring semesters (September through May), this Coordinator will need to be flexible and will have hours determined by the Associate Director, Housing Services which may require working Monday, through Thursday 10:00 AM - 6:00PM and Fridays 9:00AM - 5:00 PM. During the summer, all Coordinators will share the same work week hours as the rest of the department/division (under review each summer).

Additionally, while maintaining daily walk-in hours, the Coordinator serves as a University retention agent by reaching out to and assisting students who are having difficulties in housing or contemplating leaving the University. The Coordinators possess enthusiasm for higher education and a commitment to the mission and goals of the University through their dedication to customer service.

Qualifications

Bachelors degree required with 2-4 years equivalent experience. Employee should have two to three years of previous experience with relational database programs, preferably in housing or related field. Previous work with personal computers including typing and/or data entry and experience, knowledge, or training in query writing preferred. Employee should exhibit strong interpersonal and communication skills. He/she should also possess strong written and verbal communication skills.

Employee must have the flexibility to work on several projects concurrently. Demonstrate diplomacy and sensitivity in working with confidential matters. Requires sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow through; ability to work under pressure with a positive attitude. Negotiation and mediation skills are required and the ability to work independently as well as part of a team. Must be able to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service.

Additional Information

The successful candidate will be subject to a criminal background check.

Code: NEU638

Internal Posting Requirement

This position will be posted internally for ten days, until September 19, 2011.

Equal Employment Opportunity

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.

How To Apply

If applying from the Careers@Northeastern site:
1. Click on the Add to My Positions button;
2. Click on the View My Positions button;
3. Click on the Apply for Positions button;
4. Follow the instructions on how to complete The Application Process.

If applying from an external job site:
1. Copy the following URL and paste it into a new browser window:
https://psoft.neu.edu/psc/neuhrprdpub/EMPLOYEE/HRMS/c/NEU_HR.NEU_JOBS.GBL

2. Find the position(s) you are interested in applying for and follow the instructions available on the Careers@Northeastern site.