Configuration Analyst

POSITION SUMMARY:

 

Under direct supervision performs data entry and business analysis activities associated with configuration and maintenance of the QNXT managed care system. Configuration Analyst reports to the Manager of the Configuration Support Unit and assists with the coordination of QNXT application questions and issues. Configuration Analyst ensure that QNXT configuration is created and maintained in a manner that supports Bravo Health’s corporate and departmental objectives, and in coordination with other system vendors products. Analysts safeguard the quality and integrity of all systems data and functionality by adhering to a quality assurance (QA) discipline for on-going systems operations; ensures that a continuous testing loop is built for testing, error reporting, correction, and re-testing until expected results are achieved. ESSENTIAL DUTIES:

 

1.  Responsible for the accurate and timely entry of configuration data into the QNXT managed care system.

2.  Interacts with Bravo Health internal customers and other Configuration Support Unit associates as needed to confirm configuration data and complete follow-up actions.

3.  Actively participates in a team environment.

4.  Meets established productivity and accuracy standards.

5.  Adheres to the change control procedures for the system

6.  Troubleshoot any reported problems or questions from the users and implement change as required. 

7.  Develops configuration modifications for new business requirements

8.  Participates in analysis of “trouble reportsâ€� and business issues

9.  Recommends configuration and workflow modifications and alternatives by completing data entry formats and documentation in detail

10.  Corrects production configuration problems

11.  Perform hands-on configuration work

·  entry of data into templates

·  entry of data online into QNXT

12.  Supports / conducts testing

13.  Performs additional duties as assigned by the Configuration Support Unit Manager.

 

Configuration Analyst should be trained in configuration of QNXT, and would preferably have hand-on configuration experience.  Configuration Analyst use their knowledge of QNXT software and conduct analyses of Bravo Health business operations to define changes needed to tailor QNXT to meet Bravo Health needs.

 

SUPERVISORY RESPONSIBILITIES

 

None

 

EDUCATION

 

Bachelor’s degree in Computer Information Systems, Business Administration, or equivalent is required. Will consider substitution of suitable work experience for bachelor’s degree requirement.

 

EXPERIENCE

 QNXT experience preferred. Minimum (1) years health insurance related experience.

 

COMPUTER SKILLS

 Proficient in Microsoft Office Suite

 

COMMUNICATION SKILLS

 Strong, clear, concise, and analytical written and oral communication skills

 

PHYSICAL DEMANDS

 Work performed in typical office environment. None or very limited physical effort required. Must be able to work long hours to meet critical deadlines when required.